Solving Workplace Problems
Many people view a problem as a
deviation from an expected
outcome – results are wrong,
procedures were faulty, or some
other aspect of the project is
not successful.
In the workplace, solving
problems is not only addressing
issues and problems as they
arise but also involves looking
at the way things are currently
being done to find better ways
of doing them. The major problem
encountered in solving problems
occurs when the root cause is
not properly defined or
identified. In the rush to
finish a project, people often
jump to conclusions and take
action on the first solution
that appears when most times
there are multiple solutions.
Determining the best solution
requires a problem solving
process.
Impact
Managers and team leaders will be able to
Identify the problem;
write problem statements, identify the magnitude, and decide to act.
Identify the cause;
identify symptoms and list possible causes.
Select the best solution;
generate alternatives and weigh the alternatives against the
criteria.
Implement
the solution; evaluate
resources, assign tasks, and set completion dates.
Follow-up and feedback;
identify feedback and criteria to measure progress as well as the
follow-up needed.
Solving
Workplace Problems provides
an effective approach and the
tools necessary for improving
current processes that
organizations use to solve
organizational problems. Through
structured activities,
participants learn how to
identify the problem, identify
the cause, select the best
solution, implement the
solution, and determine what
feedback and follow-up will be
required.
Program Description
Solving Workplace Problems
teaches managers a five-step
process that combines a variety
of methods to provide an
effective approach to solving
simple to complex organizational
problems. Each step of the
process is explained in detail.
Participants have the
opportunity to be involved in
group discussions, apply the
process learned using a case
study, and finally apply the
solution to their own problem.
Managers leave the workshop with
implementation tools, forms, and
additional resources to help
them apply the skills learned
back on the job.
After completing this course,
participants will be able to
• Follow an orderly,
step-by-step problem-solving
process
• Write a problem statement
that clearly defines the
workplace problem.
• Assess the context of the
problem.
• Analyze and identify the
root cause(s) of the problem.
• Involve team members in
evaluation of root cause(s)
and a possible solution.
• Create plans to implement
the solution.
• Get agreement and support
for implementation. |